Frozen Food Shipping

Important information about shipping frozen products
Frozen products are shipped exclusively by DHL Express. The goods are packed deep-frozen with cooling elements in a polystyrene box and delivered to you in frozen condition within 24-48 hours after dispatch in Germany. Please note that with frozen products there is an ACCEPTANCE DUTY by the recipient, as the cold chain must not be interrupted. We therefore do NOT ship to packing stations or post offices. We ship on Mondays - Thursdays and only within Germany and to Denmark, Luxemburg, Belgium and Austria. Frozen products are excluded from the free shipping limit.   

Shipping of frozen products exclusively to the following countries:
Germany, Austria, the Netherlands and Denmark.
We ship from Germany with DHL Express. Based on our experience with our logistics partners abroad, we can only ship frozen goods to the above-mentioned countries, as shipping has gone smoothly so far.

Price of frozen goods
The price of frozen goods always includes a flat rate for packaging. We use dry ice and polystyrene packaging to ship frozen food, which allows the products to arrive frozen for up to 48 hours.
The shipping costs to the country of delivery are exclusive and are calculated individually in the shopping basket.

Obligation to accept frozen products
By ordering frozen products in our online shop, you agree and guarantee that your parcel with frozen products can be accepted immediately at the specified delivery address.
This is of great importance for frozen goods, as they are perishable foods.
We do not ship to packing stations or post offices. Please always ensure acceptance.
You will be informed by e-mail when your parcel has been dispatched.

Why can't I order frozen products worldwide?
The Dutch snacks are deep-frozen. Accordingly, they must be refrigerated throughout the entire transport route to the customer.
We use appropriate cooling elements and packaging for dispatch, so that the goods arrive frozen even with 48-hour Experss dispatch abroad.
Unfortunately, we are unable to adhere to this dispatch time in all countries and therefore do not offer it. We ask for your understanding.

Shipping costs abroad
The shipping costs to Austria, the Netherlands or Denmark must be calculated individually according to the shipping weight in the shopping basket.

Shipping note
Due to legal regulations, the dispatch of frozen items with dry ice is currently not possible by air (aeroplane). We therefore ask you to refrain from enquiring about the dispatch of frozen products to other countries. Thank you!

If you have any further questions, do not hesitate to contact our customer's service.