Frozen Food Shipping

Important information about shipping frozen products
Frozen products are shipped exclusively by DHL Express. The goods are packed deep-frozen with cooling elements in a polystyrene box and delivered to you in frozen condition within 24 hours after dispatch in Germany. Please note that with frozen products there is an ACCEPTANCE DUTY by the recipient, as the cold chain must not be interrupted. We therefore do NOT ship to packing stations or post offices. We ship on Mondays - Thursdays and only within Germany and to Denmark, Luxemburg, Belgium and Austria. Frozen products are excluded from the free shipping limit.   
For more information, please see the Frozen Products page.

The price includes polystyrene packaging and cooling elements.

Enjoy your delicious snacks at home now. With chips or other Dutch snacks. We wish you bon appétit!

The price includes polystyrene packaging and cooling elements.

Why frozen food shipping only within Germany?

The company is based in Germany. Nationally, we work with the logistics partner DHL Express and are very satisfied. 

In recent years, we have had some experience with shipping abroad. Unfortunately, there have always been problems, so that our customers have often received defrosted goods. When shipping abroad and handing over to the national logisticians in the country, delivery can unfortunately not be guaranteed within 48 hours. However, due to the dry ice, the order must be delivered within 48 hours! We do not want to take this risk. 

In addition, there are very high costs for express shipping abroad and the risk for the customer that he does not receive his items as desired. This cannot be our ambition. 

Additionally: Due to legal regulations, we are currently not authorised to ship with dry ice by air.