Shipping of frozen goods
All frozen products will be shipped to us at the beginning of the week. We ship weekly on Monday and Wednesday.
Wednesday is always the last (frozen) shipping day, so that the goods before the weekend is also at the customer.
We get the dry ice with which we ship from another company where we also have to pre-order.
Orders are always shipped after order receipt on the following shipping date. (Frozen) orders that arrive until Friday 12:00 pm usually go out on Mondays, orders that arrive until Tuesday 12:00 pm on Wednesday.
Please consider this with your order!
The snacks and other frozen snacks are shipped frozen in a styrofoam box with dry ice. The ice keeps the goods frozen until they arrive. After shipping, you will receive a shipping notification from us with tracking code from DHL. Please make sure that you can accept the package and immediately freeze the goods again, so that the cold chain is not interrupted. For acceptance delay, we assume no liability.
We also deliver frozen snacks to Austria. Because the shipping takes longer than in Germany, we ship frozen goods only on Monday to Austria.
In the weeks where there are holidays, we are unfortunately forced to adjust our shipping days and possibly postpone so that the goods arrive in the frozen state at you.
The dry ice has a temperature when we ship of -68 degrees. We ask you to be careful when you receive the goods. Please take the goods with gloves from the styrofoam box.